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Merchandise FAQ

Merchandise Questions

How long will it take for my order to arrive?

  • Orders are normally processed in 3 business days or less when orders are received during normal business hours, Monday through Friday by 4 p.m. Eastern Time.
  • After orders are processed, it generally takes up to 7 business days for them to arrive using USPS Standard.
  • If you need your items in fewer than 7 business days after they are processed, you can purchase UPS Ground (35 business days after processing) or UPS 2nd-Day Air (2 business days after processing) 
  • Check the UPS site and use the Psi Chi Central Office ZIP code (37403) to see your estimated delivery time.
  • If you choose USPS Standard (normally 57 days after processing), the Psi Chi Central Office CANNOT track or replace lost packages. Also, there are no guaranteed delivery times for this service.

Can you deliver to a PO Box?

Packages shipped by USPS (United States Postal Service) can deliver to a PO Box. UPS will not deliver to a PO Box, only to a street address.

How much will it cost to ship my items?

At checkout, you will have options for shipping your merchandise. The cost will be based on the weight of the items in your cart and on the delivery destination.

If I pay for UPS 2nd-Day delivery, will I receive my order on the weekend or on a holiday?

  • All shipments mailed on Friday will be delivered on Tuesday.
  • Psi Chi does not offer weekend delivery.
  • All shipments should be calculated by business days.(MondayFriday)
  • Please account for holidays when you are calculating when your order should arrive.

How does my payment method affect my merchandise shipment?

  • If you choose to pay with a check or money order, your merchandise will not ship until payment is received.
  • If your credit card does not process at checkout, please contact your provider.

What are the guidelines for exchanging apparel?

  • Apparel can be exchanged within 48 hours of the delivery date.
  • Apparel may be exchanged only if it is in the original plastic packaging and has not been worn.
  • Must be exchanged for the same style and color.

Does Psi Chi offer discounts for large orders of graduation regalia or other merchandise?

Sorry, we do not offer bulk discounts on any items including graduation regalia.

Can I change or add to my order once I have placed it?

Due to software limitations, orders cannot be changed. You can, however, place a second order if you want to add items.

If I refuse my UPS package, will I get a full refund from Psi Chi for my order?

  • You will only be refunded the purchase price of your merchandise.
  • You will not be refunded the cost of shipping.

When is the best time to call about my order?

Please call the next day between 8:00 a.m. and 4:00 p.m. EST, and we will be happy to assist you. Members outside the Eastern time zone will need to account for the time differences.

I’m graduating soon. What is the latest date I can order?

Please be sure to order 7 days in advance and use the UPS 2nd-Day Air shipping option. More economical shipping options are available if you order earlier.

Will my chapter provide my graduation regalia?

Talk to your faculty advisor. Some chapters provide regalia and others do not.

What if my item is damaged?

Please notify us via within 24 hours of delivery with photo evidence. We require that you send back the damaged merchandise before we resend the new merchandise. Any request outside this time period will be subject to denial.

Merchandise Refund Policy

Psi Chi generally does not offer refunds, but may do so on a case-by-case basis.

Request for refunds must be made within 48 hours of your delivery date. Submit your request HERE.

Please note: For any exchanges, Psi Chi will need to receive unopened merchandise in its original packaging. We cannot refund graduation regalia (cords, stoles, lapel pins, and medallions).

FAQ Categories:
Faculty Advisor
Awards and Grants
Publications and Logos
Board of Directors/Elections







Psi Chi Central Office
651 East 4th Street, Suite 600
Chattanooga, TN 37403

Phone: 423.756.2044 | Fax: 423.265.1529


Certified member of the
Association of College Honor Societies